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Collection Specialist II
Job Objective: Reduce the amount past due and charge-off accounts, while increase recovery revenue by contacting customers via telephone to negotiate appropriate resolutions. Possess extensive background with Charged off/Recovery collections. Solid knowledge with execution of foreclosures, processing Letter of Demands, obtain trustees, oversee eviction process, and extensive knowledge of REO process and procedures. Send correspondence to customer in accordance to company policies and procedures. May require execution of Warrant in Debt(s).
Essential Functions: 60% Places telephone calls to client with delinquent or charged off accounts; arranges with customer payment of past due accounts; negotiate settlements; follows legal guidelines concerning phone collections; and documents all calls and responses. Prepare accounts legalaction. 30% Manage attorney network to ensure foreclosure files are delivered and actioned in timely manner. Execute Letter of Demands; assign accounts to attorneys for foreclosure, ensure trustee notifications are processed as needed. Maintain the REO database. Manage necessary utility service companies for REO property. Respond to REO inquiries. 5% Assist with training and mentor development of Collector 1, as directed by Retail Special Assets Manager. 4% Coordinates the resolution of customer problems by contacting other bank departments (i.e. Payment Processing, Customer Service, Operations, Account Services, the branch system, Client Services, etc.). 1% Ensure compliance, operational risk controls in accordance with StellarOne or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
StellarOne in Action: Support and practice StellarOne Core Values of Excellence, Partnership and Service and follows StellarOne in Action protocol.
Compliance: Perform assigned responsibilities in compliance with all job-relevant legal and regulatory requirements. Maintain current operating knowledge of all job-relevant legal and regulatory requirements through the successful completion of mandatory compliance and regulatory training and attendance at all mandatory regulatory compliance activities.
Non-Essential Functions: Perform other duties that may be assigned.
Education, Skills and Experience Required: Minimum of a high school diploma or equivalent. 3 Years of previous late stage collections. Knowledge of Legal process of Repossession and Foreclosures. Knowledge of and Privacy and Fair Debt Collection Laws. Must be detail-oriented. Proven communications, negotiations, organizational, analytical and decision-making skills.
Special Requirements: Must be able to travel to office meetings/training sessions. Must be able to travel to represent company at judicial proceedings.
